Under target and feeling under threat ?
A shortfall in UDAs is something that on many occasions such as illness or the time taken to replace an associate just cannot be avoided - but what can you do to help yourself ahead of a meeting with the PCT representative, who frequently might not be the same person with whom you have discussed issues and even negotiated previous shortfalls in the past.
First of all get together any correspondence which you have had from the PCT since 2006 - the representative may not bring the PCT's file with them so be prepared yourself. The papers you have, or even your own notes of previous such meetings, might clearly show how and when the shortfall began and how and by when it was previously anticipated to be resolved or reviewed. It is important that you know whether the situation is improving or continuing to decline now.
You yourself also have to put together your own comprehensive review and submission to the PCT representative for maintaining the current level of UDAs in your Practice -make bullet points regarding the recent performances of UDAs and how you would propose to get the level back up to target within the next few months.
Putting forward a positive solution for the situation to the PCT yourself with, say, a six month review extension might just give you the time to significantly reduce the UDAs and it also shows that you are both concerned and have thought how matters might best be effectively resolved for all concerned.
This method has worked for clients in such situations and if I can help at all then please contact me.
Monday, 19 October 2009
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